Frequently Asked Questions
Everything you need to know about our jewellery, shipping, returns and closing sale.
Closing Sale
Everything you need to know about our closing sale and final stock.
This year, Roman was diagnosed with arthritis. After 22 years crafting jewellery by hand in our Bath atelier, we made the difficult decision to close our doors permanently.
As a thank-you for your support over all these years, we're offering our entire remaining collection at up to 80% off — the lowest prices we've ever offered. When these pieces are gone, there will be no more.
No. This is a permanent closing sale. Once our stock is gone, we will not be restocking, reopening, or producing any new pieces. Roman's diagnosis means this chapter of our story is coming to an end.
If you've been considering a piece, now is the time. These prices will never be available again.
Until stock runs out. We cannot give a specific end date because it depends on demand. Some pieces are already selling out. Once a piece is gone from our website, it is gone permanently — no restocking, ever.
In addition to the 80% closing sale discount, we're offering extra discounts when you buy multiple pieces:
- Buy any 2 items → extra 20% off
- Buy any 3 items → extra 25% off
- Buy any 4+ items → extra 30% off
The discount applies automatically at checkout — no code needed.
Yes. The prices shown are our final closing sale prices — up to 80% off our original atelier prices. We will not be reducing prices further. When pieces sell out, they are gone permanently.
Shipping
Free worldwide shipping on every order.
Yes — free shipping on every order, worldwide. No minimum order value. No hidden charges. The price you see is the price you pay.
- 🇬🇧 United Kingdom: 4–8 business days
- 🇺🇸 United States: 7–12 business days
- 🇪🇺 Europe: 6–10 business days
- 🌍 Rest of World: 10–16 business days
If your order hasn't arrived within the estimated window, please contact us at hello@audreyromanjewels.com.
Yes. Once your order is dispatched, you'll receive an email with your tracking number. You can track your order anytime via our Track Order page.
Yes — we ship to every country worldwide. If you experience any issues at checkout with your country, please contact us at hello@audreyromanjewels.com and we'll help you complete your order.
If your order hasn't arrived within the estimated delivery window, please first check your tracking information via our Track Order page. If the tracking shows no movement for more than 5 business days, contact us at hello@audreyromanjewels.com with your order number and we'll investigate immediately.
Returns & Refunds
14-day free returns — no questions asked.
We offer 14-day free returns — no questions asked. If you're not completely happy with your purchase for any reason, contact us within 14 days of receiving your order and we'll arrange a full refund.
Items must be returned in their original condition and packaging with all tags attached.
Simply email us at hello@audreyromanjewels.com with your order number and reason for return. We'll respond within 24 hours with return instructions.
Please do not send your item back without contacting us first.
Once we receive and inspect your return, we'll process your refund within 3–5 business days. The refund will be returned to your original payment method. Please allow an additional 3–5 days for your bank to process the payment.
If your order arrives damaged, please photograph the damaged item and packaging immediately and contact us at hello@audreyromanjewels.com within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you.
Quality & Materials
22 years of craftsmanship behind every piece.
Yes. All our pieces are tarnish-free and hypoallergenic — safe for all skin types, including sensitive skin. We use high-quality materials designed to maintain their appearance with normal everyday wear.
Every Audrey & Roman piece is backed by our Lifetime Craftsmanship Guarantee. If anything goes wrong due to a manufacturing defect — a loose stone, broken clasp, or faulty setting — at any point after purchase, we will repair or replace it free of charge.
To make a claim, email hello@audreyromanjewels.com with your order number and photos of the issue.
To keep your pieces looking their best:
- Avoid contact with perfume, hairspray, or chemicals
- Remove jewellery before swimming or bathing
- Store pieces separately in a soft pouch or jewellery box
- Clean gently with a soft dry cloth
Every design in our collection was created in our atelier in Bath, England over 22 years by Roman and Audrey. These are not mass-produced pieces — each design reflects over two decades of craft and attention to detail.
Orders & Payment
Secure checkout. Multiple payment options.
We accept all major payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely via Shopify Payments with SSL encryption.
Yes. Our store uses industry-standard SSL encryption. We never store your payment card details — all transactions are processed securely by Shopify Payments. You can shop with complete confidence.
We process orders quickly. If you need to change or cancel, please contact us immediately at hello@audreyromanjewels.com with your order number. We'll do our best to help if the order hasn't been dispatched yet.
Please check your spam or junk folder first. If it's not there, contact us at hello@audreyromanjewels.com with the email address you used at checkout and we'll resend your confirmation.
Still Have a Question?
Our team replies within 24 hours, Monday to Friday. We're always happy to help.
Email Us